> ## Documentation Index
> Fetch the complete documentation index at: https://docs.denialbase.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and payments

> Confirm a payer's payment, and read your monthly statement.

Your signed engagement sets our fees and the payment terms. This page is about what you see and do in the
console.

## Confirm a payment

When a payer approves a claim, the case shows a **Payment** card with the approved amount. An approval is not a
payment yet. Owners and admins confirm the payment in one of two ways:

* **Send the remittance.** Upload the payer's 835 remittance file in
  [Send us claims](/guides/send-claims#upload-files). We match its payments to your cases.
* **Mark paid.** On the **Payment** card, choose **Mark paid** and enter the amount paid, the date and, if you
  have it, the check or EFT number.

The card then shows the amount paid, the date and where the confirmation came from.

## Your monthly statement

**Billing** in the menu is for owners and admins. It lists one statement per month with its total, due date and
status. Open a statement for its lines and, when it has them, its downloads: the statement as PDF and CSV, and
the invoice PDF once it's ready.

Each line is a fee or a credit. A fee is on a payment confirmed that month, or is the fixed fee for a case first
filed on a government program claim that month. Lines show our case reference (CS-…) and the payer, never a
patient's name. An issued statement doesn't change. A correction shows as a credit line on a later one.

| Status | Means |
| - | - |
| Invoice on its way | The statement is issued. The invoice shows on it once it's ready. |
| Invoiced | The invoice is issued. |
| Payment clearing | We received your payment and it's clearing. |
| Paid | The invoice is paid. |
| Overdue | The due date on the statement has passed and the invoice isn't paid. |
| Cancelled | The invoice was cancelled. |
| Fee waived | We waived our fee for that month. Nothing is due. |

To dispute an invoice line, follow your signed engagement. For a question about what a statement shows, write to
[help@denialbase.com](mailto:help@denialbase.com) with the statement number and the case reference.

## If a partner biller pays our fees

When your billing company is a Denialbase partner and pays our fees for your practice, no statements are issued
to your practice and your menu has no **Billing**, unless your practice was billed itself before; those
statements stay there. Your cases and reports say who pays the fees.


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