Base URL
Before you start
- Your practice’s business associate agreement is
signed. Until it is, every call answers
403withcode: baa_required. - An owner or admin created an API key in Settings → API keys with Send claims and Read claim status. See Authentication.
- Calls come from your server. Never put the key in a web page or app.
Quickstart
1
Send a claim
Send the claim number your billing system put on the claim as
claim.claim_number (your key for the claim),
and the payer’s claim number from the EOB as claim.payer_claim_number.2
Read its status
Good to know
- Which number goes where. There is no claim number shared across payers. The key is the claim number your
billing system already puts on the claim (the patient control number: box 26 of the CMS-1500, CLM01 in an 837),
sent as
claim.claim_number. The payer’s own number for the claim (ICN or DCN, from the EOB or denial letter) goes inclaim.payer_claim_number: we need it to appeal, but it can change when the payer reprocesses the claim, so it isn’t the key. - Send a claim again safely. We recognize claims by their claim number: sending one again returns the claim it
became, with
created: false. Retrying after a timeout, or re-sending everything each night, never creates a duplicate. A resend may correct the amounts and the payer claim number. - One claim number, one claim. A claim number you already used for a different patient (name and date of
birth), or for a different claim of the same patient (another date of service or procedure code), is refused
for that claim, with an
error, so a reused number never stands in for a new claim. - A batch is all or nothing on validation. If one claim in a batch is invalid, nothing is saved and the error lists every problem. See Errors.
- We never echo patient details back. Responses carry your claim number, our id and the status.
- You don’t choose routes. Our team decides how each claim is appealed. When a patient’s signature is needed,
signingtells you, and gives you the link for the appeal button while it’s switched on.