1
You send us claims
The denied claims you wrote off or won’t pursue: remittance files, billing exports, PDFs, one claim at a
time, or from your billing system. See Send us claims.
2
We analyze them
Our team reviews every claim: why it was denied, whether it can still be appealed, by when, and who
should file. You don’t pick anything.
3
You get your report
A denial recovery report: what’s recoverable, why claims were denied, the deadlines, and the claims to act on
first. See Reports.
4
We work the appeals
Our team opens a case for each claim worth appealing and files the appeal. You follow every case in the
console, and we ask you only for what we can’t do ourselves. See Cases and to do.
Two ways a claim gets appealed
We file for your practice
For claims your practice can appeal as the provider, we file in your practice’s name. This is what the
practice engagement allows.
Your patient appeals, with us
Some appeals have to come from the patient. The patient signs an authorization that lets us appeal for them,
and we do the work. You introduce us to the patient. See Patients.