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Send us the denied claims you wrote off or won’t pursue. Everything you send lands in one place and our team works it the same way. Owners and admins send; viewers can see what was sent.
Sending opens once your business associate agreement is signed.

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Upload files

Send us claims → Upload files. Drop in any number of files, up to 50 MB each:
  • 835 remittance files (ERA)
  • Billing exports as CSV or Excel. We recognize athenahealth, ModMed, eClinicalWorks, NextGen, Kareo and AdvancedMD exports.
  • PDFs: EOBs or denial letters.
Sending the same file twice doesn’t create duplicates.

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Add one claim

Send us claims → Add one claim for a single denial: the patient’s name and date of birth, account number, the claim number from your billing system, the payer claim number from the EOB or denial letter (ICN or DCN), the payer (and plan type if you know it), date of service, denial date, procedure code, the billed or denied amount, and the denial codes or the reason in words. You can attach the denial letter or EOB. The claim number is how we recognize the claim, here and through the API alike. Sending the same claim again doesn’t add it twice: the form tells you it was already sent. A claim number you already used for a different patient or a different claim (another date of service or procedure) is refused, so check the number.

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Connect your system

Send us claims → Connect your system if your billing software or IT team can send claims for you. Create an API key in Settings → API keys and send claims to the claims API. The same key reads where each claim stands.

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What you sent

Below the three options, What you sent lists every file, single claim and API batch: when, by whom, how many claims, and where it stands.