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Your signed engagement sets our fees and the payment terms. This page is about what you see and do in the console.

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Confirm a payment

When a payer approves a claim, the case shows a Payment card with the approved amount. An approval is not a payment yet. Owners and admins confirm the payment in one of two ways:
  • Send the remittance. Upload the payer’s 835 remittance file in Send us claims. We match its payments to your cases.
  • Mark paid. On the Payment card, choose Mark paid and enter the amount paid, the date and, if you have it, the check or EFT number.
The card then shows the amount paid, the date and where the confirmation came from.

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Your monthly statement

Billing in the menu is for owners and admins. It lists one statement per month with its total, due date and status. Open a statement for its lines and, when it has them, its downloads: the statement as PDF and CSV, and the invoice PDF once it’s ready. Each line is a fee or a credit. A fee is on a payment confirmed that month, or is the fixed fee for a case first filed on a government program claim that month. Lines show our case reference (CS-…) and the payer, never a patient’s name. An issued statement doesn’t change. A correction shows as a credit line on a later one. To dispute an invoice line, follow your signed engagement. For a question about what a statement shows, write to help@denialbase.com with the statement number and the case reference.

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If a partner biller pays our fees

When your billing company is a Denialbase partner and pays our fees for your practice, no statements are issued to your practice and your menu has no Billing, unless your practice was billed itself before; those statements stay there. Your cases and reports say who pays the fees.